Yes, we offer free standard delivery to most locations in England, Scotland, and Wales. Some remote areas may incur a surcharge — you'll be notified at checkout.

For media walls delivery usually takes 7–14 working days after confirmation of the CAD designs. Electric Fireplaces take 2-5 days to deliver. Wall mounted and Suites take 1-2 week delivery time.

Yes, we accept returns within 14 days of delivery for unused uncustomised items in original packaging. See our Returns Policy for details.

A media wall fireplace combines an electric fireplace with a built-in wall feature to mount your TV and house electronics — all in a sleek, modern design.

We usually customize the TV and soundbar opening. For full design changes, a £200 customization fee applies. Please contact us to confirm.

Not really — running cost is about 18–30p per hour depending on settings and energy tariffs.

Yes. They're suitable for rooms up to 20m² — great for living rooms, bedrooms, or home offices.

We don't currently offer installation. Our products come with full instructions and are straightforward to install using a local handyman or joiner.

No. Electric fireplaces are plug-and-play — no chimney, gas line, or ventilation needed.

Yes. They're safe and ideal for flats or apartments as they don't produce real flames or fumes.

Most fireplaces include a 12-month manufacturer's warranty. Contact us for specifics on your model.

Try replacing the batteries. If that doesn't help, contact support and we'll help you troubleshoot or replace the remote.