Terms of service

Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website and services provided by DSBND ECOMMERCE – FZCO, trading as Fireplaces Central, a company registered in the United Arab Emirates under License No. 59305 and licensed by Dubai Integrated Economic Zones Authority.

Registered Office Address:

DSBND ECOMMERCE – FZCO
Unit 001 – 59305
IFZA Business Park
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates

Email: info@fireplacescentral.com

Throughout these Terms, “Fireplaces Central”, “we”, “us”, or “our” refers to DSBND ECOMMERCE – FZCO trading as Fireplaces Central.

By accessing our website or purchasing any product, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must not use our website or services.

1. Basis of Contract

1.1 These Terms apply to all purchases made through our website.
1.2 By placing an order, you confirm that you are legally capable of entering into binding contracts.
1.3 These Terms prevail over any other terms the customer seeks to impose.

2. Product Description

We supply electric fireplaces, media walls, and related products. Certain items are custom-made to customer specifications, including bespoke dimensions, TV cut-outs, soundbar cut-outs, and finishes.

Product images are for illustration purposes only.

3. Payment Terms

3.1 All orders must be paid in full prior to dispatch.
3.2 We accept payment via card payments, PayPal, Stripe, and approved finance providers.
3.3 We reserve the right to cancel orders where fraudulent activity is suspected.
3.4 Orders will only be shipped to the billing address used at checkout unless additional verification is completed.

4. Shipping and Delivery

4.1 We supply customers located in the United Kingdom.
4.2 Orders are fulfilled via approved UK-based logistics partners.
4.3 Estimated delivery dates are provided for guidance only and may be subject to delay beyond our reasonable control.
4.4 Delivery is to ground floor level only unless otherwise agreed in writing.
4.5 Customers must ensure safe and adequate access for delivery.

We are not liable for indirect losses arising from delivery delays.

5. Cancellations and Returns

5.1 Customers may request a return within 14 days of delivery for unused, non-custom items in original packaging.

5.2 To initiate a return, customers must contact info@fireplacescentral.com to obtain return authorisation.

5.3 Customers are responsible for return shipping costs unless the item is faulty.

5.4 Returned items must be in original condition and packaging. Deductions may apply for missing parts or damage.

6. Custom-Made Products

6.1 Media walls and bespoke products are manufactured to customer specifications.

6.2 Once production has commenced, custom-made products cannot be cancelled or returned unless faulty.

6.3 This does not affect statutory consumer rights regarding faulty or misdescribed goods.

7. Warranty and Fault Reporting

7.1 Products include a manufacturer warranty as specified at purchase.

7.2 Customers must report faults within 48 hours of discovery and provide:

  • Order number

  • Product details

  • Description of fault

  • Supporting images or video evidence

7.3 We may, at our discretion:

  • Arrange repair

  • Provide replacement parts

  • Replace the product

  • Issue a refund where appropriate

7.4 Warranty excludes:

  • Incorrect installation

  • Modification or misuse

  • Normal wear and tear

  • Third-party unauthorised repairs

7.5 Warranty applies only to the original purchaser.

8. Installation Requirements

Customers must follow all installation instructions. Improper installation may void warranty.

Customers are responsible for ensuring adequate room measurements and electrical preparation before installation.

9. Limitation of Liability

9.1 Nothing in these Terms excludes liability where prohibited by law.

9.2 Subject to this, our total liability shall not exceed the purchase price paid for the product.

9.3 We are not liable for:

  • Indirect or consequential losses

  • Loss of profit or business

  • Third-party installation costs

  • Damage caused by misuse or improper installation

10. Intellectual Property

All website content, including text, graphics, branding, and design, is owned by or licensed to Fireplaces Central and may not be copied or reproduced without written consent.

11. Reporting Shipping Damage

11.1 Visible shipping damage must be reported upon delivery.
11.2 Concealed damage must be reported within 7 days of delivery.
11.3 Products must be inspected prior to installation.

12. Governing Law

These Terms shall be interpreted in accordance with applicable consumer protection laws relevant to customers located in the United Kingdom.

Nothing in these Terms limits statutory consumer rights.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of our website following updates constitutes acceptance of the revised Terms.

14. Entire Agreement

These Terms constitute the entire agreement between you and DSBND ECOMMERCE – FZCO trading as Fireplaces Central in relation to the purchase of our products.