Shipping policy
Shipping Policy
This Shipping Policy applies to products supplied by DSBND ECOMMERCE – FZCO, trading as Fireplaces Central, a company registered in the United Arab Emirates.
We supply customers located in the United Kingdom and fulfil orders via approved UK-based logistics partners.
1. Shipping Address Policy
For security and fraud prevention purposes, we only ship to the billing address used at checkout. The billing address must be located within mainland United Kingdom.
If the billing address is registered overseas, the order may be cancelled and refunded.
Once an order has been placed, the delivery address cannot be changed without additional verification.
2. Delivery Scope
We offer free delivery to mainland UK postcodes, ground floor level only.
Delivery does not include:
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Stairs
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Flats or apartments above ground level
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Lift access
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Offshore islands
We do not deliver to postcodes beginning with:
ZE, TR, SR, PO, PH, KW, IV, PA, JE, IM, HS, GY, KA, BT
We do not deliver to Northern Ireland, the Isle of Man, or other offshore islands.
3. Media Walls
Media walls are custom-manufactured and typically require approximately 4 weeks from confirmation of CAD drawings.
Once manufacturing is complete, delivery usually takes 3–7 days depending on location.
Our delivery partners will contact you via email or text message with a scheduled delivery date and a 3-hour time window.
Delivery is to ground floor level only.
It is the customer’s responsibility to ensure the selected product will fit inside the property. Drivers are unable to modify or unpack products to assist with access.
If a product cannot fit inside the property upon delivery, it may be left in a safe location and will not be returned unless otherwise agreed.
4. Media Wall Electric Fires
In-stock models are typically dispatched on the next business day.
Estimated delivery time is 3–5 working days.
Delivery is to ground floor level only.
5. Wall-Mounted Fireplaces & Electric Fireplace Suites
These products typically require approximately 3–4 weeks for manufacturing prior to dispatch.
Once ready, delivery partners will contact you with a scheduled delivery date and time window.
Delivery is to ground floor level only.
6. Delivery Inspection Requirements
Upon delivery, customers must:
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Check that all parts have been delivered before signing
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Count packages and confirm against labels (e.g., “1 of 4”)
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Confirm there is no visible external damage
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Refuse delivery if significant packaging damage is present
If parts are missing, customers should contact us at:
Customers must notify us of any damage within 48 hours of delivery.
Products must be fully inspected before installation. We are not liable for damage identified after installation.
7. Third-Party Transport
If a product is transported from the original delivery address by the customer or a third-party carrier, Fireplaces Central accepts no liability for any damage occurring during subsequent transport.
8. Installation Booking Disclaimer
Customers are strongly advised not to book installers or tradespeople until all products have been delivered and inspected.
We are not liable for costs incurred due to premature installation bookings.
9. Contact
If you have any delivery-related questions, please contact: